Appointment/Cancellation Policy

Your speech-language pathologist reserves your appointment time for you or your family member. If you are unable to keep your therapy appointment, you (or someone on your behalf) must call or email your clinician to cancel by 12 noon the day prior to your appointment (including weekends). If you do not give your clinician the required notice of cancellation, you will be responsible for paying a $50.00 fee.

For evaluation appointments, you must contact our office by 12 noon 2 days prior to your appointment (including weekends). If you do not give the required notice of cancellation, you will be responsible for paying a $150.00 fee. This charge must be paid before your evaluation can be rescheduled.

If a patient cancels more than 25% of their scheduled appointments, or misses two (2) appointments without calling the office, they will be subject to forfeiture of their preferred weekly appointment time. If the patient is late to their appointment with less than 10 minutes remaining, this will be considered a late cancellation and will be charged accordingly. Make-up sessions will be permitted as the therapist’s schedule allows.